Increased Error Rates on FGA US-1

Incident Report for Okta FGA

Postmortem

A root-cause analysis for this issue has been performed and is now available at: https://cdn.auth0.com/website/20241111IncreasedErrorRatesonFGAUS1.pdf

Posted Nov 25, 2024 - 13:13 UTC

Resolved

Services are restored and the environment is functioning as expected. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.

Posted Nov 11, 2024 - 18:33 UTC

Identified

Our Engineering team has identified a series of error rate spikes which impacted core services in FGA US-1 from approximately 18.30 to 18.33 UTC. There is no current impact to the environment and our Engineering team is continuing to review this issue.

Posted Nov 11, 2024 - 18:30 UTC

This incident affected: US-1 (Core Services).