Network Issue Under Investigation

Incident Report for Auth0 FGA

Postmortem

A root-cause analysis for this issue has been performed and is now available at: https://cdn.auth0.com/blog/20250821_Edge_Provider_Colocation_Failure_Impacting_US_Traffic.pdf

Posted Sep 03, 2025 - 22:08 UTC

Resolved

Services have been restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.

Posted Aug 21, 2025 - 20:09 UTC

Monitoring

Error rates have subsided and our team is monitoring.

Posted Aug 21, 2025 - 19:52 UTC

Update

Our Engineering team is continuing to review this issue and we will post additional updates here shortly.

Posted Aug 21, 2025 - 19:47 UTC

Identified

We have identified an issue that impacted network traffic for customers, specifically within US localities. Our Edge Provider was experiencing an issue from one of their Virginia based colocations and they are working to mitigate this urgently. We will provide additional updates in approximately 15 minutes

Posted Aug 21, 2025 - 19:45 UTC

This incident affected: US-1 (Core Services).